Inside Sales and Customer Support
TAKEX America, Inc TAKEX America, Inc San Jose, CA San Jose, CA Full-time Full-time $65,000 - $75,000 a year $65,000 - $75,000 a year Position Opportunity:
Do you possess the ability to see business opportunities that others miss? Are you a proactive employee who takes pride in delighting your customers? Are you a lifelong learner with sales, technical and electrical experience? If so, this position is for you to apply.
Our Inside Sales and Customer Support (industrial automation sensors) is a very important part of our team.
You will be the eyes and ears for our group, fielding customer inquiries and finding innovative ways to respond.
Working in a collaborative and engaging environment, you will have the chance to interact with people from all walks of life and no two days will be the same.
About us:
TAKEX America, Inc.
is a world leader in security and industrial automation sensors.
Our head office locates in Japan, and our branches are in USA, England, and Australia.
Our mission is to provide our customers with the finest quality sensor products and superior customer service.
For product and company information, please visit www.
takex.
com Primary Job Functions:
The Inside Sales and Customer Service Provide front line, first level, technical assistance for our customers.
Troubleshooting product specific issues including application and performance troubleshooting.
Resolve customer issues on the first call as frequently as possible.
Open and manage Pipedrive CRM for leads, data, and customer dashboard.
Quotations and order entry into CRM system daily.
Training of customers on video and in person when needed.
Provide outstanding customer service both before and after sales over the phone.
Manage the pricing and expediting of orders, effectively schedule customer deliveries.
Provide regular reporting to management, including sales pipeline development forecasting, and current customer market condition updates.
Good organizational skills and the ability to multitask.
Other duties:
Handling of incoming and outgoing shipments.
Determines method of shipment.
Affixes shipping labels on packed boxes identifying shipping information on cartons.
Posts weights and shipping charges, and affixes postage.
Organizes the offloading of containers from Japan.
Unpacks and examines incoming shipments, rejects damaged items, records shortages, and corresponds with shipper to rectify damages and shortages.
Maintains inventory and shipping materials.
Point of contact for the shipping companies.
Experience level:
1 to 3 years customer support 1 to 3 years sales Computer skills (Microsoft Office/Excel/PPP/Word) Degreed (Preferred) Basic Electronics knowledge Experienced in selling and supporting industrial products Job Type:
Full-time Pay:
$65,000.
00 - $75,000.
00 per year
Benefits:
401(k) matching Dental insurance Health insurance Paid time off Vision insurance Schedule:
Monday to Friday Supplemental pay types:
Bonus pay Ability to commute/relocate:
San Jose, CA 95131:
Reliably commute or planning to relocate before starting work (Required)
Experience:
Sales and Customer service (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
Do you possess the ability to see business opportunities that others miss? Are you a proactive employee who takes pride in delighting your customers? Are you a lifelong learner with sales, technical and electrical experience? If so, this position is for you to apply.
Our Inside Sales and Customer Support (industrial automation sensors) is a very important part of our team.
You will be the eyes and ears for our group, fielding customer inquiries and finding innovative ways to respond.
Working in a collaborative and engaging environment, you will have the chance to interact with people from all walks of life and no two days will be the same.
About us:
TAKEX America, Inc.
is a world leader in security and industrial automation sensors.
Our head office locates in Japan, and our branches are in USA, England, and Australia.
Our mission is to provide our customers with the finest quality sensor products and superior customer service.
For product and company information, please visit www.
takex.
com Primary Job Functions:
The Inside Sales and Customer Service Provide front line, first level, technical assistance for our customers.
Troubleshooting product specific issues including application and performance troubleshooting.
Resolve customer issues on the first call as frequently as possible.
Open and manage Pipedrive CRM for leads, data, and customer dashboard.
Quotations and order entry into CRM system daily.
Training of customers on video and in person when needed.
Provide outstanding customer service both before and after sales over the phone.
Manage the pricing and expediting of orders, effectively schedule customer deliveries.
Provide regular reporting to management, including sales pipeline development forecasting, and current customer market condition updates.
Good organizational skills and the ability to multitask.
Other duties:
Handling of incoming and outgoing shipments.
Determines method of shipment.
Affixes shipping labels on packed boxes identifying shipping information on cartons.
Posts weights and shipping charges, and affixes postage.
Organizes the offloading of containers from Japan.
Unpacks and examines incoming shipments, rejects damaged items, records shortages, and corresponds with shipper to rectify damages and shortages.
Maintains inventory and shipping materials.
Point of contact for the shipping companies.
Experience level:
1 to 3 years customer support 1 to 3 years sales Computer skills (Microsoft Office/Excel/PPP/Word) Degreed (Preferred) Basic Electronics knowledge Experienced in selling and supporting industrial products Job Type:
Full-time Pay:
$65,000.
00 - $75,000.
00 per year
Benefits:
401(k) matching Dental insurance Health insurance Paid time off Vision insurance Schedule:
Monday to Friday Supplemental pay types:
Bonus pay Ability to commute/relocate:
San Jose, CA 95131:
Reliably commute or planning to relocate before starting work (Required)
Experience:
Sales and Customer service (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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