Global Support Engineer
Are you a born solutionist with a positive can-do attitude? Then we are looking for you! Advantest is growing their Global Support Expert team tasked to provide technical support to the end customers for both Hardware and Software infrastructure issues.
This team is the highest point of escalation (3rd Level) and has a close relationship with the end Customer and Field Engineers.
Design for support is a key mantra, where the team drives new product design towards supportability and profitability.
Responsibilities include:
As a Global Support Engineer, you will provide support to customers of our products.
Being the highest point of escalation for our customers you will deliver technical solutions to address customer needs.
You will utilize diverse skills, from strong tactical execution up to project management to solve the customers issues in a timely manner.
Recognized as the global technical support expert for Advantest Semiconductor Test SystemsAccountable for global technical escalation managementResponsible to define and measure support requirements for new Advantest product development ensuring supportability at lowest support costProvide subject matter expertise in defining Service and End User documentation and training for all New Product IntroductionConduct training to propagate knowledge to all regional service organizations worldwideResponsible for installed base product quality, reliability and compatibilityDrive continuous improvement globally in enhancing the capability or efficiency in delivering support to the end customer Recommended Skills Business Process Improvement Customer Demand Planning Damage Control Product Design Project Management Quality Management Estimated Salary: $20 to $28 per hour based on qualifications.
This team is the highest point of escalation (3rd Level) and has a close relationship with the end Customer and Field Engineers.
Design for support is a key mantra, where the team drives new product design towards supportability and profitability.
Responsibilities include:
As a Global Support Engineer, you will provide support to customers of our products.
Being the highest point of escalation for our customers you will deliver technical solutions to address customer needs.
You will utilize diverse skills, from strong tactical execution up to project management to solve the customers issues in a timely manner.
Recognized as the global technical support expert for Advantest Semiconductor Test SystemsAccountable for global technical escalation managementResponsible to define and measure support requirements for new Advantest product development ensuring supportability at lowest support costProvide subject matter expertise in defining Service and End User documentation and training for all New Product IntroductionConduct training to propagate knowledge to all regional service organizations worldwideResponsible for installed base product quality, reliability and compatibilityDrive continuous improvement globally in enhancing the capability or efficiency in delivering support to the end customer Recommended Skills Business Process Improvement Customer Demand Planning Damage Control Product Design Project Management Quality Management Estimated Salary: $20 to $28 per hour based on qualifications.
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