IT CRM & MS Dynamics Manager
Job Title:
IT CRM Manager & MS Dynamics Location:
San Jose, CAJob Type:
Fulltime With Zaspar Direct ClientOverview:
o The IT CRM Manager is the technical leader for the MS Dynamics CRM, related CPQ/Pricing and related Enterprise Data Management systems/program.
This role is to ensure that IT is properly aligned as an enabler of MPS's continued rapid-growth while driving configuration over customization, efficient data/system integration, and strategically-planned progressive enhancements with Customer Advocacy/Care/Analytics and Security in mind.
Major
Responsibilities:
o This position will report to Sr.
Manager, IT Business Applications.
o Partner with key business stakeholders in understanding business process and data needs and setting the overall direction and priorities of MPS Sales and Customer Advocacy requirements.
o Provide functional and technical leadership for MS Dynamics and related environments.
o Collaborate with key IT stakeholders to ensure overall CRM and related systems health.
o Lead CRM related projects through full-life-cycle.
o Work with other IT staff to integrate MS Dynamics with other key Applications.
o Identify continuous improvement opportunities and collaborate with others to define appropriate approach and deliver results.
o Ensure CRM related applications meet security and audit requirements.
o Leverage strong analytical and problem-solving skills to solve business problems.
o Manage the performance of direct reports by defining accountabilities, establishing performance objectives, providing feedback and guidance, and ensuring that all policies are understood and followed.
o Performs other duties as directed.
Qualifications:
o Bsc in Computer Science or a related discipline.
o 5 to 10 years of in-depth application experience with MS Dynamics, and/or other CRM systems such as Salesforce Sales, Service Cloudo Advanced Administrator, Consulting and/or Developer Certifications or commensurate experience required.
o Experience leading large scale successful CRM implementations and supports for global technology companies.
o Agile and/or Waterfall project management experience a must, certifications preferred.
o Expert in application/solution design, configuration / system setup and documentation.
o Strong management experience along with excellent verbal and written communication skills.
o Ability to thrive in a matrixed environment and adjust to changing priorities and participation in multiple projects.
o Deep experience with lead to opportunity business process, sales force automation, quotation management and workflow design.
o Data analytics and SQL skills required.
o Demonstrated ability to communicate with multiple levels of management and collaborate with a variety of individuals to achieve business results.
o Experience overseeing complex integrations preferred.
IT CRM & MS Dynamics Manager Recommended Skills Agile Methodology Auditing Business Process Improvement Business Processes Cloud Computing Consulting Estimated Salary: $20 to $28 per hour based on qualifications.
IT CRM Manager & MS Dynamics Location:
San Jose, CAJob Type:
Fulltime With Zaspar Direct ClientOverview:
o The IT CRM Manager is the technical leader for the MS Dynamics CRM, related CPQ/Pricing and related Enterprise Data Management systems/program.
This role is to ensure that IT is properly aligned as an enabler of MPS's continued rapid-growth while driving configuration over customization, efficient data/system integration, and strategically-planned progressive enhancements with Customer Advocacy/Care/Analytics and Security in mind.
Major
Responsibilities:
o This position will report to Sr.
Manager, IT Business Applications.
o Partner with key business stakeholders in understanding business process and data needs and setting the overall direction and priorities of MPS Sales and Customer Advocacy requirements.
o Provide functional and technical leadership for MS Dynamics and related environments.
o Collaborate with key IT stakeholders to ensure overall CRM and related systems health.
o Lead CRM related projects through full-life-cycle.
o Work with other IT staff to integrate MS Dynamics with other key Applications.
o Identify continuous improvement opportunities and collaborate with others to define appropriate approach and deliver results.
o Ensure CRM related applications meet security and audit requirements.
o Leverage strong analytical and problem-solving skills to solve business problems.
o Manage the performance of direct reports by defining accountabilities, establishing performance objectives, providing feedback and guidance, and ensuring that all policies are understood and followed.
o Performs other duties as directed.
Qualifications:
o Bsc in Computer Science or a related discipline.
o 5 to 10 years of in-depth application experience with MS Dynamics, and/or other CRM systems such as Salesforce Sales, Service Cloudo Advanced Administrator, Consulting and/or Developer Certifications or commensurate experience required.
o Experience leading large scale successful CRM implementations and supports for global technology companies.
o Agile and/or Waterfall project management experience a must, certifications preferred.
o Expert in application/solution design, configuration / system setup and documentation.
o Strong management experience along with excellent verbal and written communication skills.
o Ability to thrive in a matrixed environment and adjust to changing priorities and participation in multiple projects.
o Deep experience with lead to opportunity business process, sales force automation, quotation management and workflow design.
o Data analytics and SQL skills required.
o Demonstrated ability to communicate with multiple levels of management and collaborate with a variety of individuals to achieve business results.
o Experience overseeing complex integrations preferred.
IT CRM & MS Dynamics Manager Recommended Skills Agile Methodology Auditing Business Process Improvement Business Processes Cloud Computing Consulting Estimated Salary: $20 to $28 per hour based on qualifications.
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