Service Desk App Support
Identifies correct knowledge documents and support materials to answer questions and troubleshoot issues Learns about technology deployments and how they fit within business model/strategy Explains general navigation to customers; Translates technical terms to non-technical users to help in explaining navigation Looks for opportunities to improve knowledge on technologies Understands and adheres to the IM process and policies Uses correct knowledge documents and support materials to answer questions and provide support Identifies when request/issue should be escalated and assigns to appropriate party Clarifies asks by listening for understanding and reflecting back Performs rounds and completes required templates Uses instrumentation and physical checks (walk-throughs) to monitor Service Desk App Support Recommended Skills Instrumentation Problem Solving User Assistance Apply to this job.
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ExternalApply = window.
open('/interstitial?jobdid=j3p7hd61s28dgsphng9', 'ExternalApply-j3p7hd61s28dgsphng9'); ); Estimated Salary: $20 to $28 per hour based on qualifications.
Think you're the perfect candidate? Apply on company site $('.
external-apply-email-saved').
on('click', function (event) window.
ExternalApply = window.
open('/interstitial?jobdid=j3p7hd61s28dgsphng9', 'ExternalApply-j3p7hd61s28dgsphng9'); ); Estimated Salary: $20 to $28 per hour based on qualifications.
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