Customer Service Representative
3.
6 San Jose, CA San Jose, CA Full-time Full-time From $27 an hour From $27 an hour 2 days ago 2 days ago 2 days ago NOW HIRING 2n tShift Customer Service Representative starting at $27.
00 per hour Join the #1 logistics company in the world:
DHL Supply Chain Our San Jose, CA facility is growing, and we're looking for world-class people like you! We are currently looking for Customer Service to join our 2nd shift Team! This position will be responsible for but not limited to:
Process orders and prepare correspondence to fulfill customer needs.
Responsible for providing product, service, and transit information to the customer and act as a liaison to facilitate issue resolution.
Key Accountabilities:
Resolve product or service problems:
clarify the customer's complaint, determine the cause of the problem, select and explain the best solution to solve the problems, expedite correction or adjustment, follow up to ensure resolution.
Maintain customer records and update account information.
Maintain financial accounts by processing customer adjustments.
Prepare product or service reports by collecting and analyzing customer information.
Assist with order and product management.
Perform other duties as assigned.
WHAT WE OFFER:
Wages pay at $27.
00 hour with an annual increase possible.
Shift Differential $1.
50 per hour Eligible for attendance bonuses Work schedules:
Monday-Friday 2:
30pm to 11:
00pm Paid Weekly Overtime available based on customer volume Excellent medical, dental, vision, and prescription Paid Time Off starts accruing day one 401(k) with a generous company match Tuition reimbursement program WHAT WE SEEK:
6 months to1year consistent experience SAP experience preferred Proficient in email communication Looking for someone with a good attendance record Able to prioritize and multi-task Open to learning new skills Fast paced Team player and safety focused It's Official, DHL Supply Chain is certified as a Great Place to Work and a TOP EMPLOYER in the US.
Learn about why our associates enjoy being #TogetherUnstoppable Role Purpose:
Process orders and prepare correspondence to fulfill customer needs.
Responsible for providing product, service, and transit information to the customer and act as a liaison to facilitate issue resolution.
Key Accountabilities:
Resolve product or service problems:
clarify the customers complaint, determine the cause of the problem, select and explain the best solution to solve the problems, expedite correction or adjustment, follow up to ensure resolution.
Maintain customer records and update account information.
Maintain financial accounts by processing customer adjustments.
Prepare product or service reports by collecting and analyzing customer information.
Assist with order and product management.
Perform other duties as assigned.
Required Education and
Experience:
High School Diploma or Equivalent 0-12 months of system, data entry or reporting experience 0-12 months of warehouse experience, preferred Our Organization is an equal opportunity employer.
Brand:
DHL Address:
450 E Trimble Rd San Jose, CA - 95131 Property Description:
8903 - San Jose CA WERC Property Number:
8903.
Estimated Salary: $20 to $28 per hour based on qualifications.
6 San Jose, CA San Jose, CA Full-time Full-time From $27 an hour From $27 an hour 2 days ago 2 days ago 2 days ago NOW HIRING 2n tShift Customer Service Representative starting at $27.
00 per hour Join the #1 logistics company in the world:
DHL Supply Chain Our San Jose, CA facility is growing, and we're looking for world-class people like you! We are currently looking for Customer Service to join our 2nd shift Team! This position will be responsible for but not limited to:
Process orders and prepare correspondence to fulfill customer needs.
Responsible for providing product, service, and transit information to the customer and act as a liaison to facilitate issue resolution.
Key Accountabilities:
Resolve product or service problems:
clarify the customer's complaint, determine the cause of the problem, select and explain the best solution to solve the problems, expedite correction or adjustment, follow up to ensure resolution.
Maintain customer records and update account information.
Maintain financial accounts by processing customer adjustments.
Prepare product or service reports by collecting and analyzing customer information.
Assist with order and product management.
Perform other duties as assigned.
WHAT WE OFFER:
Wages pay at $27.
00 hour with an annual increase possible.
Shift Differential $1.
50 per hour Eligible for attendance bonuses Work schedules:
Monday-Friday 2:
30pm to 11:
00pm Paid Weekly Overtime available based on customer volume Excellent medical, dental, vision, and prescription Paid Time Off starts accruing day one 401(k) with a generous company match Tuition reimbursement program WHAT WE SEEK:
6 months to1year consistent experience SAP experience preferred Proficient in email communication Looking for someone with a good attendance record Able to prioritize and multi-task Open to learning new skills Fast paced Team player and safety focused It's Official, DHL Supply Chain is certified as a Great Place to Work and a TOP EMPLOYER in the US.
Learn about why our associates enjoy being #TogetherUnstoppable Role Purpose:
Process orders and prepare correspondence to fulfill customer needs.
Responsible for providing product, service, and transit information to the customer and act as a liaison to facilitate issue resolution.
Key Accountabilities:
Resolve product or service problems:
clarify the customers complaint, determine the cause of the problem, select and explain the best solution to solve the problems, expedite correction or adjustment, follow up to ensure resolution.
Maintain customer records and update account information.
Maintain financial accounts by processing customer adjustments.
Prepare product or service reports by collecting and analyzing customer information.
Assist with order and product management.
Perform other duties as assigned.
Required Education and
Experience:
High School Diploma or Equivalent 0-12 months of system, data entry or reporting experience 0-12 months of warehouse experience, preferred Our Organization is an equal opportunity employer.
Brand:
DHL Address:
450 E Trimble Rd San Jose, CA - 95131 Property Description:
8903 - San Jose CA WERC Property Number:
8903.
Estimated Salary: $20 to $28 per hour based on qualifications.
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