Customer Support Representative
Outworx Corporation Outworx Corporation San Jose, CA San Jose, CA Full-time Full-time $21 - $26 an hour $21 - $26 an hour 2 days ago 2 days ago 2 days ago As a Customer Support Representative at OutworX Corp.
, you will be the first point of contact for our clients, providing timely and effective assistance with their inquiries, concerns, and technical issues.
You will play a crucial role in maintaining positive customer relationships and ensuring a high level of satisfaction with our products and services.
Key
Responsibilities:
Customer Assistance:
Respond promptly to customer inquiries via phone, email, or live chat.
Provide accurate information about our products, services, and pricing.
Assist customers with placing orders, processing payments, and resolving any issues or concerns they may have.
Technical Support:
Troubleshoot technical issues and provide solutions or escalate to the appropriate department for further assistance.
Guide customers through troubleshooting steps and provide instructions on how to use our products or software effectively.
Problem Resolution:
Investigate and resolve customer complaints and escalate unresolved issues to the appropriate department or supervisor.
Follow up with customers to ensure that their concerns have been addressed satisfactorily and provide updates on the status of their inquiries or requests.
Documentation and Reporting:
Maintain accurate records of customer interactions, including inquiries, complaints, and resolutions, in our CRM system.
Generate reports on customer support metrics and trends to identify areas for improvement and enhance the overall customer experience.
Product Knowledge:
Stay informed about our products, services, and industry trends to provide knowledgeable assistance to customers.
Participate in ongoing training and professional development opportunities to enhance product knowledge and customer service skills.
Qualifications:
High school diploma or equivalent; Bachelor's degree preferred.
Proven experience in customer service or a related field.
Excellent communication and interpersonal skills.
Strong problem-solving abilities and attention to detail.
Ability to work effectively in a fast-paced environment and handle multiple tasks simultaneously.
Proficiency in using CRM software and other customer support tools.
Willingness to work flexible hours, including evenings and weekends, as needed.
Job Type:
Full-time Pay:
$21.
00 - $26.
00 per hour Expected hours:
40 per week
Benefits:
401(k) Dental insurance Flexible schedule Health insurance Paid time off Vision insurance Experience level:
3 years Shift:
Day shift Weekly day range:
Monday to Friday Weekends as needed Work setting:
In-person Ability to Relocate:
San Jose, CA 95117:
Relocate before starting work (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
, you will be the first point of contact for our clients, providing timely and effective assistance with their inquiries, concerns, and technical issues.
You will play a crucial role in maintaining positive customer relationships and ensuring a high level of satisfaction with our products and services.
Key
Responsibilities:
Customer Assistance:
Respond promptly to customer inquiries via phone, email, or live chat.
Provide accurate information about our products, services, and pricing.
Assist customers with placing orders, processing payments, and resolving any issues or concerns they may have.
Technical Support:
Troubleshoot technical issues and provide solutions or escalate to the appropriate department for further assistance.
Guide customers through troubleshooting steps and provide instructions on how to use our products or software effectively.
Problem Resolution:
Investigate and resolve customer complaints and escalate unresolved issues to the appropriate department or supervisor.
Follow up with customers to ensure that their concerns have been addressed satisfactorily and provide updates on the status of their inquiries or requests.
Documentation and Reporting:
Maintain accurate records of customer interactions, including inquiries, complaints, and resolutions, in our CRM system.
Generate reports on customer support metrics and trends to identify areas for improvement and enhance the overall customer experience.
Product Knowledge:
Stay informed about our products, services, and industry trends to provide knowledgeable assistance to customers.
Participate in ongoing training and professional development opportunities to enhance product knowledge and customer service skills.
Qualifications:
High school diploma or equivalent; Bachelor's degree preferred.
Proven experience in customer service or a related field.
Excellent communication and interpersonal skills.
Strong problem-solving abilities and attention to detail.
Ability to work effectively in a fast-paced environment and handle multiple tasks simultaneously.
Proficiency in using CRM software and other customer support tools.
Willingness to work flexible hours, including evenings and weekends, as needed.
Job Type:
Full-time Pay:
$21.
00 - $26.
00 per hour Expected hours:
40 per week
Benefits:
401(k) Dental insurance Flexible schedule Health insurance Paid time off Vision insurance Experience level:
3 years Shift:
Day shift Weekly day range:
Monday to Friday Weekends as needed Work setting:
In-person Ability to Relocate:
San Jose, CA 95117:
Relocate before starting work (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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