Program Manager
What You'll Do
Cisco Technical Services (TS) is a Strategic Differentiator to our transformational & strategic accounts, and a business differentiator to our top Customers and Partners, by accelerating customer and partner success and loyalty with new TS offers.
Who You'll Work With
Do you have a passion for ensuring that the business value of our strategic programs is effectively delivered? Are you detailed, creative, and experienced in effective methods of helping people navigate the change inherent in transformational programs? With the Strategic Priorities, Planning and Operations Team within the Global TAC
TSPM organization, you will rally and lead large and small groups to create and implement effective change management plans that allow us to effectively move toward our vision of making Technical Services a compelling reason to repeatedly choose Cisco.
Who You Are
Cisco Global Technical Assistance Center is seeking a creative and personable Program Manager with an amazing ability to rally and lead large and small initiatives from concept through implementation and close-out. As one would expect, you'll need to have expertise and a strong background in program and/or project management. This person will act as the lead for key strategic programs as part of the Strategic Priorities Planning and Operations Team, and will work with stakeholders from every part of the world.
The Program Manager is responsible for creation of an integrated project schedule and plan with financial, resource and material requirements. The PgM provides leadership to project staff including project managers, analysts, vendors, partners or subcontractors. The PgM manages the program from start to completion including the resolution of escalated project issues. Duties include:
1. Working collaboratively with stakeholders and project team members to meet business goals and objectives; using appropriate communication methods to influence others and establish relationships.
2. Applying knowledge of System Integration experiences, market drivers, and key customer issues and opportunities to do strategic planning; establishing, prioritizing, executing, and monitoring a course of action to accomplish goals.
3. Presenting service business value to stakeholders/customers. Influences the customer in the assessment, planning and management of complex projects. May manage complex internal/external projects/programs within Cisco.
4. Developing PowerPoint presentations for periodic executive management updates.
5. Identifying and understanding issues, problems, and opportunities; comparing data from different sources to address challenges and new opportunities; taking courses of action based on sound analysis and judgment that appropriately consider customer and partner business capabilities and issues, available facts, constraints, competitive circumstances and probable consequences.
PLANNING
Define and Validate Project Scope (e.g. clarify project request, conduct needs analysis; identify project priorities)
Create roadmap by integrating Project Plans and Schedules (e.g. estimate work required; validate and translate into tasks and duration)
Select and Apply Standards (e.g. define delivery process, roles & responsibilities, and operational norms; ensure team compliance)
Assess Risk (e.g. identify risks and create mitigation plans)
Define Metrics (e.g. identify measures for success)
DELIVERY
Manage Project Delivery Process (e.g. drive through methodology 'gates;' track progress, identify, escalate, and resolve issues; recommend and ensure decisions)
Manage Scope (e.g. analyze impacts to project, clarify dependencies, constraints, assumptions; evaluate and administer scope change requests)
Manage Project Costs (e.g. estimate / forecast project funding; request budget and make reallocation decisions as needed; ensure project is within budget)
Close Project (e.g. drive completion of project; manage post-project transition to client or business owner)
Mentor Team (e.g. share knowledge and expertise with others)
OUTPUTS
Project Scope Document
Project Plan/Schedule
Milestone/Roadmap
Project Status and Tracking Document
Communication Plan & Relevant Communications
Impact Analysis
Risk Analysis & Mitigation Plan
Resource/Budget Request
Support Plan
Post Project Assessment
Allocation of Roles & Responsibilities
Training Plan
Success Metrics
METRICS
On-time Delivery (e.g. meet milestones and target completion or release dates)
Cost Containment (e.g. implement projects/end-product within budgetary parameters)
Quality of Project Delivery (e.g. consistent communications, effective and seamless mitigation of risk, issue resolution, and scope management)
Stakeholder Satisfaction (e.g. meeting/exceeding expectations set by stakeholders; 'adoption' of program end-product and/or service(s))
Effective Cross-Functional Partnering (e.g. successful alignment, integration of relevant parts)
Compliance with Standard Processes and Methodologies
Improved Processes / Productivity- Improved Team Capability / Productivity
Role & Responsibilities
6
years experience in networking and/or telecommunications industry
4
years in a clearly defined Senior Project Management role, PMP certification a plus
4
years Project Manager and/or 2
years Program Management experience in the deployment of leading edge technologies in a highly complex commercial environment.
4
years experience with MS Office Suite, MS Project, Project Management tools
Project Management Process (SDLC, Change Management ,Project Management)
Planning & Prioritization
Risk Identification & Management
Decision Making
Analytical Thinking
Cost Management
Time & Productivity Management
Client-Facing
Client Management
Consulting and Partnering
Influence- Business Networking
SKILLS - FOUNDATIONAL
Communication
Negotiation
Facilitation
Presentation and Demonstration
Conflict Management
Change Management
Coaching Peers
Why Cisco
We connect everything: people, processes, data, and things. We innovate everywhere, taking bold risks to shape the technologies that give us smart cities, connected cars, and handheld hospitals. And we do it in style with unique personalities who aren't afraid to change the way the world works, lives, plays and learns. We are inspiring leaders, tech geeks, pop culture aficionados, and we even have a few purple haired rock stars. We celebrate the creativity and diversity that fuels our innovation. We are dreamers and we are doers. We Are Cisco.
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. Apply now!Estimated Salary: $20 to $28 per hour based on qualifications.
Cisco Technical Services (TS) is a Strategic Differentiator to our transformational & strategic accounts, and a business differentiator to our top Customers and Partners, by accelerating customer and partner success and loyalty with new TS offers.
Who You'll Work With
Do you have a passion for ensuring that the business value of our strategic programs is effectively delivered? Are you detailed, creative, and experienced in effective methods of helping people navigate the change inherent in transformational programs? With the Strategic Priorities, Planning and Operations Team within the Global TAC
TSPM organization, you will rally and lead large and small groups to create and implement effective change management plans that allow us to effectively move toward our vision of making Technical Services a compelling reason to repeatedly choose Cisco.
Who You Are
Cisco Global Technical Assistance Center is seeking a creative and personable Program Manager with an amazing ability to rally and lead large and small initiatives from concept through implementation and close-out. As one would expect, you'll need to have expertise and a strong background in program and/or project management. This person will act as the lead for key strategic programs as part of the Strategic Priorities Planning and Operations Team, and will work with stakeholders from every part of the world.
The Program Manager is responsible for creation of an integrated project schedule and plan with financial, resource and material requirements. The PgM provides leadership to project staff including project managers, analysts, vendors, partners or subcontractors. The PgM manages the program from start to completion including the resolution of escalated project issues. Duties include:
1. Working collaboratively with stakeholders and project team members to meet business goals and objectives; using appropriate communication methods to influence others and establish relationships.
2. Applying knowledge of System Integration experiences, market drivers, and key customer issues and opportunities to do strategic planning; establishing, prioritizing, executing, and monitoring a course of action to accomplish goals.
3. Presenting service business value to stakeholders/customers. Influences the customer in the assessment, planning and management of complex projects. May manage complex internal/external projects/programs within Cisco.
4. Developing PowerPoint presentations for periodic executive management updates.
5. Identifying and understanding issues, problems, and opportunities; comparing data from different sources to address challenges and new opportunities; taking courses of action based on sound analysis and judgment that appropriately consider customer and partner business capabilities and issues, available facts, constraints, competitive circumstances and probable consequences.
PLANNING
Define and Validate Project Scope (e.g. clarify project request, conduct needs analysis; identify project priorities)
Create roadmap by integrating Project Plans and Schedules (e.g. estimate work required; validate and translate into tasks and duration)
Select and Apply Standards (e.g. define delivery process, roles & responsibilities, and operational norms; ensure team compliance)
Assess Risk (e.g. identify risks and create mitigation plans)
Define Metrics (e.g. identify measures for success)
DELIVERY
Manage Project Delivery Process (e.g. drive through methodology 'gates;' track progress, identify, escalate, and resolve issues; recommend and ensure decisions)
Manage Scope (e.g. analyze impacts to project, clarify dependencies, constraints, assumptions; evaluate and administer scope change requests)
Manage Project Costs (e.g. estimate / forecast project funding; request budget and make reallocation decisions as needed; ensure project is within budget)
Close Project (e.g. drive completion of project; manage post-project transition to client or business owner)
Mentor Team (e.g. share knowledge and expertise with others)
OUTPUTS
Project Scope Document
Project Plan/Schedule
Milestone/Roadmap
Project Status and Tracking Document
Communication Plan & Relevant Communications
Impact Analysis
Risk Analysis & Mitigation Plan
Resource/Budget Request
Support Plan
Post Project Assessment
Allocation of Roles & Responsibilities
Training Plan
Success Metrics
METRICS
On-time Delivery (e.g. meet milestones and target completion or release dates)
Cost Containment (e.g. implement projects/end-product within budgetary parameters)
Quality of Project Delivery (e.g. consistent communications, effective and seamless mitigation of risk, issue resolution, and scope management)
Stakeholder Satisfaction (e.g. meeting/exceeding expectations set by stakeholders; 'adoption' of program end-product and/or service(s))
Effective Cross-Functional Partnering (e.g. successful alignment, integration of relevant parts)
Compliance with Standard Processes and Methodologies
Improved Processes / Productivity- Improved Team Capability / Productivity
Role & Responsibilities
6
years experience in networking and/or telecommunications industry
4
years in a clearly defined Senior Project Management role, PMP certification a plus
4
years Project Manager and/or 2
years Program Management experience in the deployment of leading edge technologies in a highly complex commercial environment.
4
years experience with MS Office Suite, MS Project, Project Management tools
Project Management Process (SDLC, Change Management ,Project Management)
Planning & Prioritization
Risk Identification & Management
Decision Making
Analytical Thinking
Cost Management
Time & Productivity Management
Client-Facing
Client Management
Consulting and Partnering
Influence- Business Networking
SKILLS - FOUNDATIONAL
Communication
Negotiation
Facilitation
Presentation and Demonstration
Conflict Management
Change Management
Coaching Peers
Why Cisco
We connect everything: people, processes, data, and things. We innovate everywhere, taking bold risks to shape the technologies that give us smart cities, connected cars, and handheld hospitals. And we do it in style with unique personalities who aren't afraid to change the way the world works, lives, plays and learns. We are inspiring leaders, tech geeks, pop culture aficionados, and we even have a few purple haired rock stars. We celebrate the creativity and diversity that fuels our innovation. We are dreamers and we are doers. We Are Cisco.
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2;var objApplyLinkedIn = document.getElementById(lsDivApplyLinkedIn);if(objApplyLinkedIn ) objApplyLinkedIn.style.display = objApplyLinkedIn.style.display == '' ? 'none' : ''; if (!e) var e = window.event; var lnPosX = e.clientX;if(lnPosX > 400) objApplyLinkedIn.className = 'applyTTDialog'; else objApplyLinkedIn.className = 'applyTTDialogLeft';objApplyLinkedIn.style.marginLeft = '0px'; return false; Table.Right float: Right;text-align: Right;border:0;padding:3px; DIV.VEclearFloatAfterElement clear:both;visibility:hidden;height:0px; .applyVESocial float: left;border: 1px solid #CCC;border-radius: 5px;width: auto;height:30px;position: relative; background-color: #ffffff;
var addthis_config = services_compact: 'facebook,linkedin,twitter', services_expanded: 'more', data_track_
. Apply now!Estimated Salary: $20 to $28 per hour based on qualifications.
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