Release Manager
Overview
We at Calix wake up every day and think about one thing the best way to connect the device-enabled subscriber and the cloud-enhanced Internet of Everything. It's a noble cause, and one that we share with a finite group of communications service providers (CSPs) around the world whose networks and software define the broadband experience of subscribers everywhere. As the leading provider of innovative communications software, systems, and services to these CSPs, our role is to provide the vision, the insights, and the solutions to enable them to be the service provider of choice to their subscribers. This formula has worked. As Calix Software Defined Access and Calix Cloud innovations and value-added services enable our customers to transform their businesses and be the winning CSPs of tomorrow, they reward us with double-digit growth and extraordinary loyalty. It's a virtuous cycle, and as a half-billion dollar start-up, it's one that is just getting started. Do you share our passion and want to learn more?
Responsibilities
The Senior Program Manager is responsible for planning, organizing, and leading multiple complex product development projects and Systems Products programs. The role requires skills in managing cross-functional, multi-location teams. Responsibilities include, but are not limited to, creating and maintaining project and program plans, assessing & mitigating risks, driving teams, and providing timely and accurate status reports and other communications to management and team members.
In addition to program management responsibility, the individual will also be expected to drive programs and initiatives to ensure the Systems Products group can efficiently develop and support products in a global Tier 1 environment. These efforts are expected to improve operational effectiveness, rework current practices and processes to simple and elegant, and ultimately improve the efficiency and revenue contribution of the Systems Products organization.
The individual will be expected to work in a fully matrixed role across all Systems Product teams as well as collaborate across all Calix organizations. Immediate areas of focus include:
Calix 2.0 / AIM transformation, PMO and Portfolio Tool Analysis and Implementation, TL9000 audit finding closure, New Employee Productivity (tools and systems training), and supporting the new operating structure for engineering and release management.
Essential Duties and Responsibilities
Communicate to executives & individual contributors minutes, actions, risks, status versus milestones
Lead / Facilitate - focused topic and x-functional meetings. Ensure team member accountability to actions. Ensure appropriate change control. Conduct post-mortems.
Own Process - use and promote the established Product Innovation Process, & constantly consider its improvement. Institute change when appropriate.
Plan / Organize via creating and maintaining MS Project schedules -- Define Tasks, Utilize Work Breakdown Structures, set Predecessors/Successors, Set Baseline(s)
Manage Risk via risk assessments & mitigation planning, escalating when appropriate
Coach work with engineering, test, product management, support, and marketing to develop, release, and manage a complete products that respects our support and sales team and delivers exceptional customer value
Coordinate, support, and execute various programs from initiation through completion
Identify and resolve program level and organizational conflicts
Identify, collect, and monitor metrics to measure release program success
Continuously assess and improve key aspects of program management to creatively address complex problems
Perform program analysis, manage risk, influence necessary course corrections, and communicate program status and activities across multiple levels of management.
Ensure project or program documentation is current, complete, and located in the proper repository.
Qualifications
Minimum 10 years' experience in project and/or program management of increasing complexity in an engineering environment or equivalent experience in highly technical environment
Advanced project and program management skills
Demonstrated project or program leadership that included resource and financial responsibility
Demonstrated project or program leadership in a Global Tier 1 Service Provider
Excellent Interpersonal, Influence, Conflict Resolution, Communication (written and verbal), Listening & Leadership Skills.
Ability to break down complex technical information
Ability to deliver complex projects in a fully matrixed environment
Excellent time management, leadership, organizational, problem-solving skills
Ability to prioritize multiple highly complex projects at once
Strong commitment to quality, attention to detail, and proven ability to meet deadlines
SW Tool Proficiency:
MS SharePoint, MS Project, MS Excel, MS Word, MS PowerPoint, advanced skills with database management
Experience developing process documentation
Experience with process improvement, continuous improvement, and agile
Demonstrated passion for solving problems
Focused, organized, self-starter, results-oriented individual, edge of get out of the way and get it done.
Accepts, embraces, and drives change
Working knowledge of finance, HR, sales, support, professional services, product management, engineering, test, product management, manufacturing, and software.
Business acumen
Able to think outside the box, is always on the watch for new innovation, and has an appreciation for what is possible.
Program Management Professional (PgMP) or Project Management Professional (PMP) Certification preferred.
Bachelor's Degree in Management or related field.
Must be willing to travel approximately 25% across all major office locations in the US and China.
. Apply now!Estimated Salary: $20 to $28 per hour based on qualifications.
We at Calix wake up every day and think about one thing the best way to connect the device-enabled subscriber and the cloud-enhanced Internet of Everything. It's a noble cause, and one that we share with a finite group of communications service providers (CSPs) around the world whose networks and software define the broadband experience of subscribers everywhere. As the leading provider of innovative communications software, systems, and services to these CSPs, our role is to provide the vision, the insights, and the solutions to enable them to be the service provider of choice to their subscribers. This formula has worked. As Calix Software Defined Access and Calix Cloud innovations and value-added services enable our customers to transform their businesses and be the winning CSPs of tomorrow, they reward us with double-digit growth and extraordinary loyalty. It's a virtuous cycle, and as a half-billion dollar start-up, it's one that is just getting started. Do you share our passion and want to learn more?
Responsibilities
The Senior Program Manager is responsible for planning, organizing, and leading multiple complex product development projects and Systems Products programs. The role requires skills in managing cross-functional, multi-location teams. Responsibilities include, but are not limited to, creating and maintaining project and program plans, assessing & mitigating risks, driving teams, and providing timely and accurate status reports and other communications to management and team members.
In addition to program management responsibility, the individual will also be expected to drive programs and initiatives to ensure the Systems Products group can efficiently develop and support products in a global Tier 1 environment. These efforts are expected to improve operational effectiveness, rework current practices and processes to simple and elegant, and ultimately improve the efficiency and revenue contribution of the Systems Products organization.
The individual will be expected to work in a fully matrixed role across all Systems Product teams as well as collaborate across all Calix organizations. Immediate areas of focus include:
Calix 2.0 / AIM transformation, PMO and Portfolio Tool Analysis and Implementation, TL9000 audit finding closure, New Employee Productivity (tools and systems training), and supporting the new operating structure for engineering and release management.
Essential Duties and Responsibilities
Communicate to executives & individual contributors minutes, actions, risks, status versus milestones
Lead / Facilitate - focused topic and x-functional meetings. Ensure team member accountability to actions. Ensure appropriate change control. Conduct post-mortems.
Own Process - use and promote the established Product Innovation Process, & constantly consider its improvement. Institute change when appropriate.
Plan / Organize via creating and maintaining MS Project schedules -- Define Tasks, Utilize Work Breakdown Structures, set Predecessors/Successors, Set Baseline(s)
Manage Risk via risk assessments & mitigation planning, escalating when appropriate
Coach work with engineering, test, product management, support, and marketing to develop, release, and manage a complete products that respects our support and sales team and delivers exceptional customer value
Coordinate, support, and execute various programs from initiation through completion
Identify and resolve program level and organizational conflicts
Identify, collect, and monitor metrics to measure release program success
Continuously assess and improve key aspects of program management to creatively address complex problems
Perform program analysis, manage risk, influence necessary course corrections, and communicate program status and activities across multiple levels of management.
Ensure project or program documentation is current, complete, and located in the proper repository.
Qualifications
Minimum 10 years' experience in project and/or program management of increasing complexity in an engineering environment or equivalent experience in highly technical environment
Advanced project and program management skills
Demonstrated project or program leadership that included resource and financial responsibility
Demonstrated project or program leadership in a Global Tier 1 Service Provider
Excellent Interpersonal, Influence, Conflict Resolution, Communication (written and verbal), Listening & Leadership Skills.
Ability to break down complex technical information
Ability to deliver complex projects in a fully matrixed environment
Excellent time management, leadership, organizational, problem-solving skills
Ability to prioritize multiple highly complex projects at once
Strong commitment to quality, attention to detail, and proven ability to meet deadlines
SW Tool Proficiency:
MS SharePoint, MS Project, MS Excel, MS Word, MS PowerPoint, advanced skills with database management
Experience developing process documentation
Experience with process improvement, continuous improvement, and agile
Demonstrated passion for solving problems
Focused, organized, self-starter, results-oriented individual, edge of get out of the way and get it done.
Accepts, embraces, and drives change
Working knowledge of finance, HR, sales, support, professional services, product management, engineering, test, product management, manufacturing, and software.
Business acumen
Able to think outside the box, is always on the watch for new innovation, and has an appreciation for what is possible.
Program Management Professional (PgMP) or Project Management Professional (PMP) Certification preferred.
Bachelor's Degree in Management or related field.
Must be willing to travel approximately 25% across all major office locations in the US and China.
. Apply now!Estimated Salary: $20 to $28 per hour based on qualifications.
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