IT Customer Service Desk Support Specialist
CSU Job Listing Details
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Campus:
San Jose
Job ID: 24092
Job Title:
IT Customer Service Desk Support Specialist
Appointment Type:
Probationary
Time Base:
Full-Time
Date Posted:
April 21, 2017
Closing Date:
Open until filled
Link to Apply Online:
http://www.sjsu.edu/hr/careers/jobs/index.html
Campus Employment Homepage:
http://www.sjsu.edu/employment/index.html
Description:
The IT Customer Service Desk Support Specialist serves as the primary point of contact for students, prospective students, faculty and staff for the Service Desk. This position serves as the first point of contact for students, staff, prospective students and faculty experiencing login, navigational or processing difficulty with enterprise computer systems. This position is responsible to responds to Service Desk inquiries and analyzes reported problems resolving many of the basic issues and logging Service Desk tickets to technical and functional staff to resolve those requiring more expertise.
About Information Technology Services:
Information Technology Services provides technologies, services, and resources that support an innovative, engaged learning community, enable student success, and serve campus operations in one of the region's top 10 universities. We take pride in providing excellent customer service to provide the best support possible to the campus community. For more information about IT Services, please visit our website at: http://its.sjsu.edu/about/
. Apply now!Estimated Salary: $20 to $28 per hour based on qualifications.
Printable version
E-Mail this listing
Campus:
San Jose
Job ID: 24092
Job Title:
IT Customer Service Desk Support Specialist
Appointment Type:
Probationary
Time Base:
Full-Time
Date Posted:
April 21, 2017
Closing Date:
Open until filled
Link to Apply Online:
http://www.sjsu.edu/hr/careers/jobs/index.html
Campus Employment Homepage:
http://www.sjsu.edu/employment/index.html
Description:
The IT Customer Service Desk Support Specialist serves as the primary point of contact for students, prospective students, faculty and staff for the Service Desk. This position serves as the first point of contact for students, staff, prospective students and faculty experiencing login, navigational or processing difficulty with enterprise computer systems. This position is responsible to responds to Service Desk inquiries and analyzes reported problems resolving many of the basic issues and logging Service Desk tickets to technical and functional staff to resolve those requiring more expertise.
About Information Technology Services:
Information Technology Services provides technologies, services, and resources that support an innovative, engaged learning community, enable student success, and serve campus operations in one of the region's top 10 universities. We take pride in providing excellent customer service to provide the best support possible to the campus community. For more information about IT Services, please visit our website at: http://its.sjsu.edu/about/
. Apply now!Estimated Salary: $20 to $28 per hour based on qualifications.
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