Director, Data Analytics at Sleep Number Corporation San Jose, CA 95194
The Director, Data Analytics will be responsible for defining, executing, and managing robust customer experience analytics to improve the customer experience and drive value for the business.
They will own and manage the existing analytics platforms across the consumer mobile app, home delivery and customer service portal from tag management and analytics to business metric dashboards, all aimed at improving our ability and understanding of the customer experience and business drivers.
This role will play a critical role in empowering business decisions that deliver world-class, personalized sleep experiences for our customers in Sleep Number applications.
Primary ResponsibilitiesWork closely with product and business teams to identify important questions, define key success metrics, and shape data-informed product/business strategiesDevelop compelling dashboards to measure the impact of new product features or business initiatives across the customer experience (e.
g.
home delivery, mobile app, customer support, etc.
) to measure and enhance customer engagement and retentionDevelop strong hypotheses on how to increase customer engagement and retention, independently solve problems, and share insights and recommendations in a compelling narrative backed by qualitative and quantitative data and analyticsOwn and manage data analytics and business intelligence tools to consolidate data and conduct detailed analyses to define and track KPIs across the customer experienceManage a team of data analysts to define, prioritize, deliver and communicate metrics and analyses across the Product organization, including senior leadershipPosition Requirements10
years of experience in a highly analytical roleDegree in a quantitative field (e.
g.
statistics, data sciences, engineering)Highly skilled at writing SQL to query relational databasesStrong communication and presentation skillsExperience and passion for developing the right metrics and dashboards/visualizationsExperience with PowerBI, Tableau, Looker, etc.
Experience with web and mobile app analytics tools (Google Analytics, Omniture, MixPanel)Proficient with R and PythonExperience using data to identify which user characteristics or behaviors are correlated with certain desired outcomes by using data regression and clustering techniques to discover relationshipsBroad knowledge of the most current data analytics tools, techniques and thinking to identify opportunitiesFocus on data-driven decision making and learning by experimentationExperience with machine learning or optimization modeling and know how to create visualizations in order to tell a storyDesigning and executing strategies that converge business and technology for the benefit of increased revenue, margin and optimal customer experienceStrong track record of delivering complex, high value deliverables through organizational change, development, market analysis, product and program managementAbility to leverage the voice of the business and customers and identify the largest impact while building passionate high performing teamsKnowledge, Skills & AbilitiesPassionate about the business and product problems to be solved and using high-precision data analytics and models that contribute useful insights and customer valueStrong understanding of probability & statistics, and/or machine learning, and algorithmsKeen ability to work collectively with engineering and product managers to understand and translate data-driven initiatives and potential ideas into fully developed customer and partner solutions and experiencesExceptional problem solving, critical reasoning and creative thinking and skills.
Ability to identify core and edge cases, and dependencies in any scenarioExperience with identifying and resolving issues working with disparate sources of data and data qualityExceptional communication skills and an ability to connect people with different points of view and with varying levels of experienceExperienced in translating ideas into specific qualified and quantified action items.
Ability to develop detailed plans with specific goals, priorities, timelines and budgets to effectuate ideas into products.
Estimated Salary: $20 to $28 per hour based on qualifications.
They will own and manage the existing analytics platforms across the consumer mobile app, home delivery and customer service portal from tag management and analytics to business metric dashboards, all aimed at improving our ability and understanding of the customer experience and business drivers.
This role will play a critical role in empowering business decisions that deliver world-class, personalized sleep experiences for our customers in Sleep Number applications.
Primary ResponsibilitiesWork closely with product and business teams to identify important questions, define key success metrics, and shape data-informed product/business strategiesDevelop compelling dashboards to measure the impact of new product features or business initiatives across the customer experience (e.
g.
home delivery, mobile app, customer support, etc.
) to measure and enhance customer engagement and retentionDevelop strong hypotheses on how to increase customer engagement and retention, independently solve problems, and share insights and recommendations in a compelling narrative backed by qualitative and quantitative data and analyticsOwn and manage data analytics and business intelligence tools to consolidate data and conduct detailed analyses to define and track KPIs across the customer experienceManage a team of data analysts to define, prioritize, deliver and communicate metrics and analyses across the Product organization, including senior leadershipPosition Requirements10
years of experience in a highly analytical roleDegree in a quantitative field (e.
g.
statistics, data sciences, engineering)Highly skilled at writing SQL to query relational databasesStrong communication and presentation skillsExperience and passion for developing the right metrics and dashboards/visualizationsExperience with PowerBI, Tableau, Looker, etc.
Experience with web and mobile app analytics tools (Google Analytics, Omniture, MixPanel)Proficient with R and PythonExperience using data to identify which user characteristics or behaviors are correlated with certain desired outcomes by using data regression and clustering techniques to discover relationshipsBroad knowledge of the most current data analytics tools, techniques and thinking to identify opportunitiesFocus on data-driven decision making and learning by experimentationExperience with machine learning or optimization modeling and know how to create visualizations in order to tell a storyDesigning and executing strategies that converge business and technology for the benefit of increased revenue, margin and optimal customer experienceStrong track record of delivering complex, high value deliverables through organizational change, development, market analysis, product and program managementAbility to leverage the voice of the business and customers and identify the largest impact while building passionate high performing teamsKnowledge, Skills & AbilitiesPassionate about the business and product problems to be solved and using high-precision data analytics and models that contribute useful insights and customer valueStrong understanding of probability & statistics, and/or machine learning, and algorithmsKeen ability to work collectively with engineering and product managers to understand and translate data-driven initiatives and potential ideas into fully developed customer and partner solutions and experiencesExceptional problem solving, critical reasoning and creative thinking and skills.
Ability to identify core and edge cases, and dependencies in any scenarioExperience with identifying and resolving issues working with disparate sources of data and data qualityExceptional communication skills and an ability to connect people with different points of view and with varying levels of experienceExperienced in translating ideas into specific qualified and quantified action items.
Ability to develop detailed plans with specific goals, priorities, timelines and budgets to effectuate ideas into products.
Estimated Salary: $20 to $28 per hour based on qualifications.
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